Cresta
by Cresta Intelligence, Inc.
AI conversation-intelligence vendor for contact centers. Galanter v. Cresta (Jun 2025) — landmark CIPA class action over recording/transcribing calls without all-party consent.
Risk Score: 2/100 (Low) · 1+ incidents · Legal 6 · Safety 0 · Privacy 0 · Regulatory 0 · Security 0
Risk Score
Apr 27, 2026
Risk Score Breakdown
Legal Risk
Court cases & lawsuits
6/100
Safety Risk
Incidents & harm events
0/100
Privacy Risk
Breaches & GDPR actions
0/100
Regulatory Risk
FTC, EU enforcement
0/100
Security Risk
CVEs & vulnerabilities
0/100
Incident Timeline
1 total incidents · showing 1 most recent
Jun 2025
Cresta Intelligence, Inc. was involved in a personal-injury lawsuit against Judy Galanter in the U.S. District Court for the Northern District of California. The case (3:25-cv-05007) is marked terminated as of 2025-09-03.
Frequently Asked Questions
What is Cresta's AI risk score?
Cresta has an AI Risk Score of 2/100 (Low Risk). This score is calculated from 1+ documented public incidents across legal, safety, privacy, regulatory, and security categories.
Is Cresta safe to use?
Cresta by Cresta Intelligence, Inc. has a low risk profile based on public data. Organizations should review the full incident list and conduct their own due diligence. This score does not constitute legal advice.
Does Cresta have lawsuits?
Yes — our public records show 1 court case(s) for Cresta, including: Court Case: Galanter v. Cresta Intelligence Inc.
How is the AI Risk Score calculated?
Scores are weighted across 5 categories: Legal (25%), Safety (25%), Privacy (20%), Regulatory (15%), Security (15%). Each incident is scored by severity and type, then decayed based on age. Active lawsuits and fatal incidents do not decay.
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