Air Canada Chatbot
by Air Canada
Customer-service chatbot. Tribunal ruling held airline bound by chatbot misstatement (Moffatt v. Air Canada, 2024).
Risk Score: 5/100 (Low) · 5+ incidents · Legal 18 · Safety 0 · Privacy 0 · Regulatory 0 · Security 0
Risk Score
Apr 27, 2026
Risk Score Breakdown
Legal Risk
Court cases & lawsuits
18/100
Safety Risk
Incidents & harm events
0/100
Privacy Risk
Breaches & GDPR actions
0/100
Regulatory Risk
FTC, EU enforcement
0/100
Security Risk
CVEs & vulnerabilities
0/100
Incident Timeline
5 total incidents · showing 5 most recent
Apr 2025
A federal court case was filed in the U.S. District Court for the District of Delaware (1:25-cv-00466) involving parties including British Airlines, Gloria Maria Montoya Santiago-Ramirez, the American Culinary Federation, and American Airlines. The case was terminated on 2025-05-16.
Mar 2024
A civil case (1:24-cv-00883) was filed in the U.S. District Court for the District of Columbia alleging RICO-related claims. The listed parties are FedEx Corporation, United Parcel Service, Inc., Delta Air Lines, Inc., and Rand Parent, L.L.C.; the case is marked terminated as of 2025-03-10.
Oct 2023
A trademark infringement and contract-related lawsuit involving Air Canada (and Aeroplan Inc.) and Localhost LLC is pending in the U.S. District Court for the District of Delaware. The case may affect the parties’ branding and contractual rights.
Dec 2014
A lawsuit titled Lee v. Air Canada was filed in the U.S. District Court for the Southern District of New York (1:14-cv-10059) and later terminated on 2017-03-07. Limited public details are provided about the claims or any chatbot-specific impact.
Feb 2004
A patent infringement lawsuit involving Air Canada was filed in the U.S. District Court for the Eastern District of Texas (Case 2:04-cv-00069). The case was terminated on 2007-02-28.
Frequently Asked Questions
What is Air Canada Chatbot's AI risk score?
Air Canada Chatbot has an AI Risk Score of 5/100 (Low Risk). This score is calculated from 5+ documented public incidents across legal, safety, privacy, regulatory, and security categories.
Is Air Canada Chatbot safe to use?
Air Canada Chatbot by Air Canada has a low risk profile based on public data. Organizations should review the full incident list and conduct their own due diligence. This score does not constitute legal advice.
Does Air Canada Chatbot have lawsuits?
Yes — our public records show 5 court case(s) for Air Canada Chatbot, including: Court Case: Montoya Santiago-Ramirez v. American Airlines; Court Case: ENDRES v. AIR CANADA; Court Case: Air Canada v. Localhost LLC; Court Case: Lee v. Air Canada; Court Case: IAP Intermodal LLC v. Air Canada.
How is the AI Risk Score calculated?
Scores are weighted across 5 categories: Legal (25%), Safety (25%), Privacy (20%), Regulatory (15%), Security (15%). Each incident is scored by severity and type, then decayed based on age. Active lawsuits and fatal incidents do not decay.
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